### Return Policy

At **Satyam Baby Care**, we strive to ensure our customers are completely satisfied with their purchases. If you need to return an item, please review our return policy below:

#### 1. Eligibility for Returns
- You can return products within **7 days** from the date of delivery.
- To be eligible for a return, items must be:
  - Unused and in the same condition as you received them.
  - In their original packaging, including any tags, labels, or accessories.

#### 2. Non-Returnable Items
The following items cannot be returned:
- Personal care items (e.g., diapers, wipes, bottles)
- Products that have been opened or used
- Items marked as **Final Sale** or **Non-Returnable**
- Customized or personalized items

#### 3. Return Process
To initiate a return, please follow these steps:
1. **Contact Us**: Reach out to our customer service at **7509239020** or email us at **support@satyambabycare.com** within 7 days of receiving your order. Include your order number and the reason for the return.
2. **Receive Return Instructions**: We will provide you with instructions on how to return the item, including the return address.
3. **Pack Your Item**: Ensure the item is securely packed to prevent damage during transit. Include a copy of your order confirmation or a note with your order number.
4. **Ship the Item**: Send the item to the specified return address. You will be responsible for the return shipping costs unless the item was damaged or incorrect.

#### 4. Inspection and Refund
- Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
- If approved, we will initiate a refund to your original payment method. Please allow **7-10 business days** for the refund to reflect in your account, depending on your bank or card issuer.

#### 5. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within **48 hours** of delivery. We will arrange for a replacement or refund based on your preference after reviewing the issue.
- For defective items, we may ask for photos of the product and packaging for verification.

#### 6. Cancellation Policy
- You may cancel your order within **24 hours** of placing it, provided the order has not yet shipped.
- If your order has already been shipped, you will need to follow our return process after receiving the item.

#### 7. Customer Support
If you have any questions about our return policy or need assistance, please contact us at:
- **Phone:** 7509239020
- **Email:** support@satyambabycare.com

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